Fortune sh*tty

[The Baron]

BFTB may experience some turmoil this week while I transfer the URL from Fortune City to my webhosts Streamlinenet.

Why are you doing that, then, Jim?

Well, I'll show you:

From: James Marshall
Sent: July 22, 2008
To: Fortune City Hosting DNS
Subject: http://www.zoidstar.com

Hello,

I have just received a telephone call from Randy, who has advised me to contact you.

Please may I have the Authorisation code to point Name Servers elsewhere?

There has been an error made somewhere, as I use streamlinet for my webspace.

Thanks, Jim.

From: Fortune City Hosting DNS
To: James Marshall
Sent: July 23, 2008
Subject: RE: http://www.zoidstar.com

Hello Jim,

Thank you for your email. You can change the Nameservers in zoidstar.com directly through your Fortune City Control Panel; there is no code necessary to make this change. To manage your domain please visit https://secure.fortunecityhosting.com/p ... NEWSESSION following the steps below:

1. Login to your account with your username and password.
2. Select “My Services”
3. Select the domain name you want to manage


From here you can modify, change and administer your contact information, Nameservers and domain renewals.

If you have any further questions or concerns, please let us know.

Best Regards,

Sarah

Supervisor - Domain Administration Team

Fortunecityhosting.com

dns@fortunecityhosting.com

1-866-638-2489

1-800-979-9587 (fax)

http://fortunecityhosting.com

To help serve you better please do not delete any correspondence.

From: James Marshall
Sent: July 24, 2008
To: Fortune City Hosting DNS
Subject: Re: http://www.zoidstar.com

Hi,

Randy definitely told me to ask you for a code. I have followed your instructions, but am unable to changes the nameservers because (I quote):

This domain has been locked, which prevents any updates to the nameservers.
If you want to update the nameservers, please unlock the domain first.

Is this what Randy was referring to?

Please advise,

Jim.

From: Fortune City Hosting DNS
To: James Marshall
Sent: July 24, 2008
Subject: RE: http://www.zoidstar.com

Dear Jim,

Thank you for your patience. I would like to apologize for the error. The domain is now unlocked.

If you have any further questions or concerns, please let us know.

Best Regards,

Tracy

Domain Administration Team

Fortunecityhosting.com

dns@fortunecityhosting.com

1-866-638-2489

1-800-979-9587 (fax)

http://fortunecityhosting.com

To help serve you better please do not delete any correspondence.

From: James Marshall
Sent: July 24, 2008
To: Fortune City Hosting DNS
Subject: Re: http://www.zoidstar.com

Hi,

What has gone wrong? My website is unavailable.

I want the URL http://www.zoidstar.com to point to my http://www.streamline.net sub-domain http://www.zoidstar.bloodforthebaron.com

Ideally I would like the URL mask to be activated, please.

Jim.

From: Fortune City Hosting DNS
To: James Marshall
Sent: July 25, 2008
Subject: RE: http://www.zoidstar.com

Hello James,

Thank you for your email. If you want zoidstar.com to point to zoidstar.bloodforthebaron.com, our system requires that you have a Domain Pointing service, also called Domain Forwarding or URL Masking. This service is not included free with domain registration, but due to an error in our system you were getting the service without paying for it. I believe our Billing team should have explained this to you and also explained that now that we are aware of this error we are not able to continue providing this paid service free of charge. If you want to reactivate this service please contact our Billing team (phone 1-866-638-2489 or email billing@fortunecityhosting.com) to set that up again.

If you have any further questions or concerns, please let us know.

Best Regards,

Sarah

Supervisor - Domain Administration Team

Fortunecityhosting.com

dns@fortunecityhosting.com

1-866-638-2489

1-800-979-9587 (fax)

http://fortunecityhosting.com

To help serve you better please do not delete any correspondence.

From: James Marshall
To: billing@fortunecityhosting.com
Sent: July 28, 2008
Subject: Domain Pointing

Hi,

I have been forwarded on to you from Sarah at DNS. I have the domain http://www.zoidstar.com registered with Fortune City.

I would like it to point to one of my sub-domains on my streamlinenet webspace, the URL is http://www.zoidstar.bloodforthebaron.com. I have been informed that to do this I need to purchase your Domain Pointing service. Is this correct?

If so, please could you tell me how much this service costs, and also whether or not it features a URL mask?

Thank you,

Jim.

From: billing@fortunecityhosting.com
To: James Marshall
Sent: July 28, 2008
Subject: Re: Domain Pointing

Hello Jim,

Thank you for contacting FortuneCity Hosting Billing!

We are very sorry for the inconvenience this is causing you, it does seem that you would need a pointing package, the cost of this hosting package is $ 9.99 per year. This does include a URL mask.

We are available Monday to Friday (9AM to 5 Pm EST) for additional assistance, and invite you to contact us if you have any further questions or concerns.

Regards,

M.A.
FortuneCity Hosting Billing
1-866-638-2489 Option 3
billing@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of this correspondence.

From: billing@fortunecityhosting.com
To: James Marshall
Sent: August 31, 2008
Subject: Thank You! Your FortuneCityHosting.com Payment was Received

Dear J D Marshall,

Thank you for your purchase with FortuneCityHosting.com.

We have received payment in the amount of $0.00 for Account ID 53806.

Payment ID: 200616 Date: 8/30/2008 Total: 0.00 Type: REFUND
This payment hasn't been applied to any invoices.

Please retain this receipt for your records, and you will receive a receipt to this email address each billing cycle.
If you would like to change your billing cycle please contact our Billing Department, Monday – Friday from 9AM – 5PM EST at 866-638-2489 or email us at billing@fortunecityhosting.com.

Thank You,

FortuneCityHosting.com Billing
billing@fortunecityhosting.com

From: James Marshall
Sent: August 30, 2008
To: Fortune City Hosting DNS
Subject: Re: http://www.zoidstar.com
Hi,

As advised I have just purchased your Domain Forwarding service. Unfortunately I am unable to log in to the on-site FTP.

I want the URL http://www.zoidstar.com to point to my http://www.streamline.net sub-domain http://www.zoidstar.bloodforthebaron.com

Ideally I would like the URL mask to be activated, please.

Please could you do it for me?

Jim.

From: James Marshall
To: Fortune City Hosting DNS
Sent: August 31, 2008
Subject: Re:hhtp://www.zoidstar.com

Hi Sarah,

I have purchased the Domain Pointing as you advise, but have been sent an invoice for $0.00.

I e-mailed your department asking for the URL http://www.zoidstar.com to point to my http://www.streamline.net sub-domain http://www.zoidstar.bloodforthebaron.com, and for the URL mask to be activated, as I am unable to successfully log in the on-site FTP.

The result is that http://www.zoidstar.com has now become a dead link.

Please could you investigate?

Jim.

From: James Marshall
To: FortuneCity Website Hosting Support
Sent: September 01, 2008
Subject: Domain Pointing

Hi,

My domain pointing service is not working. I have the URL http://www.zoidstar.com registerd with you, and have just purchased the domain pointing service.

I have logged in to the on-site FTP and directed it to point to my streamline.net sub-domain http://www.zoidstar.bloodforthebaron.com/ and ticked the pointed URL to show in the Address/Location Bar.

I have set my primary and secondary nameservers as ns1.streamlinedns.co.uk and ns2.streamlinedns.co.uk, respectively, yet when I go to the URL all I get is http://www.zoidstar.com could not be found.

Please could you investigate, and if possible, sort it out for me?

Jim.

From: FortuneCity Website Hosting Support
To: James Marshall
Sent: September 02, 2008
Subject: Re: Domain Pointing

Hello Jim,

Thank you for contacting FortuneCity Hosting Technical Support!

During our investigation it has been revealed, that there are no name servers set up for your zoidstar.com.
Accordingly, there are no dns records set up as well. That is why your website and e-mail are not available.
In order to place the correct name servers for your zoidstar.com, please contact our DNS Department at dns@fortunecityhosting.comor by phone 1-866-638-2489, 1-800-979-9587 (fax). After you will set up the name serves, your dns records will be placed to correct automatically in 48-72 hours.
So please wait for this propagation time before testing your website and e-mail functions.
Also during this propagation time you may use the following links in order to access your website:
http://zoidstar.com.c10.previewyoursite.com/

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

A.V.U.
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

From: James Marshall
To: Hosting Technical Support
Sent: September 02, 2008
Subject: Re: Domain Pointing

Thank you, I will do.

I thought I did all that, I'm not sure why it hasn't worked.

I am concerned though, as the invoice you sent me for the domain pointing I purchased on the 31st of August was for $0.00 - no money has been talen from my account.

Could this be a factor?

Jim.

From: James Marshall
To: Fortune City Hosting DNS
Sent: September 02, 2008
Subject: Re: Domain Pointing

Hi,

I have been forwarded to you from Hosting. I am trying to get my URL http://www.zoidstar.com to point to my sub-domain http://www.zoidstar.bloodforthebaron.com.

My domain and sub-domains are on Streamlinenet - the primary and secondary nameservers are ns1.streamlinedns.co.uk and ns2.streamlinedns.co.uk, respectively.

I would also like the URL mask to be activated please. I have purchased the domain pointing package.

I don't know why it doesn't want to work - please could you investigate? The prior communication is attached.

Many thanks,

Jim.

From: FortuneCity Website Hosting Support
To: James Marshall
Sent: September 02, 2008
Subject: Re: Domain Pointing

Thank you for contacting FortuneCity Hosting Technical Support!

Please take into consideration, that the described situation could cause the issue, but currently your account and domain statuses are 'OK'. Please contact our DNS Department at the provided contact information and set up the correct name servers for your domain in order for your website loads properly.

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

M.T.U.
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

From: James Marshall
To: Fortune City Hosting DNS
Sent: September 03, 2008
Subject: Re: Domain Pointing

I am still waiting for a response from you and my website is still unavailable.

From: James Marshall
To: Fortune City Hosting DNS
Sent: September 04, 2008
Subject: Re: Domain Pointing

I am getting fed up with this. I e-mail you every day, I hear nothing back and my site is still not working. I have inputted all of the correct data, no matter what Hosting say.

Please acknowledge me.

Jim.

From: James Marshall
To: Hosting Technical Support
Sent: September 04, 2008
Subject: Re: Domain Pointing

I have e-mailed DNS every day for three days running. I have had no reply and my website is still unavailable.

The DNS settings are online, and the domain pointing is set correctly. I do not know why it is not working.

From: Fortune City Hosting DNS
To: James Marshall
Sent: September 04, 2008
Subject: RE: http://www.zoidstar.com

Hello James,
Thank you for your email.

Did you want the domain zoidstar.com to point to streamline.net, or to http://www.zoidstar.bloodforthebaron.com? For more help, please contact our technical support department at 1-866-638-2489 and select the “Technical Support” option. They are open 24x7 to assist you.

If you have any further questions or concerns, please let us know.

Best Regards,

Ryan

Domain Administration Team

Fortunecityhosting.com

dns@fortunecityhosting.com

1-866-638-2489

1-800-979-9587 (fax)

http://fortunecityhosting.com

To help serve you better please do not delete any correspondence.

From: James Marshall
To: Fortune City Hosting DNS
Sent: September 04, 2008
Subject: Re: http://www.zoidstar.com

Hi Ryan,

To http://www.zoidstar.bloodforthebaron.com please, I have an index.html page there. I won't be ringing you as I am in the UK LOL

Thanks,

Jim.

From: FortuneCity Website Hosting Support
To: James Marshall
Sent: September 04, 2008
Subject: Re: Domain Pointing

Hello James,

Thank you for contacting FortuneCity Hosting Technical Support!

Please take into consideration that currently DNS records are not resolving for your zoidstar.com domain, you can see it below as well:

dns ns1.rogers.com zoidstar.com

A records

MX and SOA Details

We suggest you to contact owner of your current Name Servers regarding your Zone File

zoidstar.com name server ns1.streamlinedns.co.uk.
zoidstar.com name server ns2.streamlinedns.co.uk.

or contact our DNS Team at dns@fortunecityhosting.com or call 1-866-638-2489 option 4 in order to set up default Zone File along with Name Servers. Also please be aware, that while you are using custom Zone File / Name Servers, we cannot control your domain.

If you require further assistance, please do not hesitate to contact us and we will be glad to assist you further.

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

V.B.U.
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

From: James Marshall
To: FortuneCity Website Hosting Support
Sent: September 04, 2008
Subject: Re: Domain Pointing

Sorry, I didn't follow ANY of that!

I have no idea where ns1.rogers.com came from.

I used to have this set up perfectly, through you. It was only when you realised that I had accidentally been given domain forwarding free of charge that it was taken down. So I purchased domain forwarding, as requested, and now you can't make it work.

Please just get it together.

Jim

From: FortuneCity Website Hosting Support
To: James Marshall
Sent: September 05, 2008
Subject: Notice: Your FortuneCityHosting.com Payment is Past Due

Hello James,

Thank you for contacting FortuneCity Hosting Technical Support!

Please be advised that there is no any connection between your hosting package and your current NS:

zoidstar.com. 172800 IN NS ns1.streamlinedns.co.uk.
zoidstar.com. 172800 IN NS ns2.streamlinedns.co.uk.
These NS are out of our control, so you have to contact their admin team and update DNS records as follows:

IN A 69.49.101.20
www IN A 69.49.101.20
mail IN A 69.49.101.243
smtp IN A 69.49.101.243
pop IN A 69.49.101.243
personalmail IN A 216.251.43.88

5 IN MX mx1c10.megamailservers.com.
10 IN MX mx2c10.megamailservers.com.
15 IN MX mx3c10.megamailservers.com.

Also you can contact our DNS department at dns@fortunecityhosting.com or call 1-866-638-2489 option 4.

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

E.T.U.
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

From: James Marshall
To: FortuneCity Website Hosting Support
Sent: September 05, 2008
Subject: Re: Domain Pointing

Thank you for that - means nothing to me but I shall forward it on to Streamline Technical Support.

Jim.

From: billing@fortunecityhosting.com
To: James Marshall
Sent: September 05, 2008
Subject: Notice: Your FortuneCityHosting.com Payment is Past Due

Dear J D Marshall,

Your FortuneCityHosting.com account is past due. This happens when the credit card we have on file for your account has expired, exceeded its limit, or encountered a problem with the card's issuing bank. Please check to see that your card information is current by logging into your account and clicking on "Credit Card Info".

Your unpaid invoice(s) are:

Invoice: 270638 Taxes: 0.00 Total: 0.82 Paid: 0.00
8/30/2008 to 9/29/2008 -- Domain Forwarding 0.82
--Registered Domain #36086..zoidstar.com 0.00

Total balance due: $0.82

If you are having difficulty updating your Credit Card Information, please contact our Billing Department, Monday – Friday from 9AM – 5PM EST at 866-638-2489 or email us at billing@fortunecityhosting.com.

Please Note: Accounts that are 30 days past due will be cancelled.

Thank you,

FortuneCityHosting.com Billing
billing@fortunecityhosting.com

From: James Marshall
To: billing@fortunecityhosting.com
Sent: September 05, 2008
Subject: Re: Notice: Your FortuneCityHosting.com Payment is Past Due

I don't know what the hell you're playing at, but my acount information is correct and my credit card has enough credit to cover it.

Why are you sending me a bill for $0.82 when the package costs $9.99?

This follows your previous invoice for the same package, marked as paid, for the amount of $0.00.

Meanwhile, DNS and Hosting are having a nightmare trying to get the domain pointing to work properly. Is this thing active or not?

I am rapidly losing patience with your company.

Jim.

From: billing@fortunecityhosting.com
To: James Marshall
Sent: September 06, 2008
Subject: Notice: Your FortuneCityHosting.com Payment is Past Due

Dear J D Marshall,

Your FortuneCityHosting.com account is past due. This happens when the credit card we have on file for your account has expired, exceeded its limit, or encountered a problem with the card's issuing bank. Please check to see that your card information is current by logging into your account and clicking on "Credit Card Info".

Your unpaid invoice(s) are:

Invoice: 270638 Taxes: 0.00 Total: 0.82 Paid: 0.00
8/30/2008 to 9/29/2008 -- Domain Forwarding 0.82
--Registered Domain #36086..zoidstar.com 0.00

Total balance due: $0.82

If you are having difficulty updating your Credit Card Information, please contact our Billing Department, Monday – Friday from 9AM – 5PM EST at 866-638-2489 or email us at billing@fortunecityhosting.com.

Please Note: Accounts that are 30 days past due will be cancelled.

Thank you,

FortuneCityHosting.com Billing
billing@fortunecityhosting.com

From: James Marshall
To: billing@fortunecityhosting.com
Sent: September 06, 2008
Subject: Re: Notice: Your FortuneCityHosting.com Payment is Past Due

My credit card details are correct. I have enough balance. I have contacted you repeatedly on ths matter.

You initially sent me an invoice for $0.00, now this bill is for $0.82, yet the Domain Pointing service I have purchased is $9.99.

Please co-ordiante with your Hosting and Support departments, as they are nable to make my domain pointing work.

Please respond,

Jim.

From: James Marshall
To: FortuneCity Website Hosting Support
Sent: September 06, 2008
Subject: Re: Domain Pointing

Hi,

I have forwarded this on to my webhost as streamlinenet - they have rpleied with this:

"Thank you for your query. Unfortunately we do not support the configuration of DNS Zone Records, this includes A, CNAME, MX and PTR records. Apologies for any inconvenience."

What do I do now?

I do not understand the problem. I used to have this working excatly as I have described. I had my URL http:///www.zoidstar.com, purchased through you, pointing at my streamlinenet domain http:///www.zoidstar.bloodforthebaron.com/index.html with an active URL mask.

I was suddenly informed that I had been given this service in error, and needed to purchase the Domain Pointing Package for $9.99 to continue receiving this service.

I have purchased the Domain Pointing Package, as instricted, and now nobody knows how to make it work. I have inputted the correct DNS settings and Domain Pointing fields, which should be enough.

I have now been contacted by your Billing Department, who tell me that my credit card details are incorrect, and that my payment is past due. My credit card are 100% correct, and always have been.

To add to the confusion, I was initially sent an inoivce for $0.00, and they are now billing me for $0.82. I find this strange as the Domain Pointing Package is $9.99

I have $9.99 worth of credit on my credit card.

What are you playing at?

James Marshall.

From: James Marshall
To: Fortune City Hosting DNS
Sent: September 06, 2008
Subject: Re: Domain Pointing

Hello Ryan,

I conatcted Technical Support, who sent me this gibberish:

"Please be advised that there is no any connection between your hosting package and your current NS:

zoidstar.com. 172800 IN NS ns1.streamlinedns.co.uk.
zoidstar.com. 172800 IN NS ns2.streamlinedns.co.uk.
These NS are out of our control, so you have to contact their admin team and update DNS records as follows:

IN A 69.49.101.20
www IN A 69.49.101.20
mail IN A 69.49.101.243
smtp IN A 69.49.101.243
pop IN A 69.49.101.243
personalmail IN A 216.251.43.88

5 IN MX mx1c10.megamailservers.com.
10 IN MX mx2c10.megamailservers.com.
15 IN MX mx3c10.megamailservers.com."

I forwarded it on to my webhost as streamlinenet - they have replied with this:

"Thank you for your query. Unfortunately we do not support the configuration of DNS Zone Records, this includes A, CNAME, MX and PTR records. Apologies for any inconvenience."

What do I do now?

I do not understand the problem. I used to have this working excatly as I have described. I had my URL http:///www.zoidstar.com, purchased through you, pointing at my streamlinenet domain http:///www.zoidstar.bloodforthebaron.com/index.html with an active URL mask.

I was suddenly informed that I had been given this service in error, and needed to purchase the Domain Pointing Package for $9.99 to continue receiving this service.

I have purchased the Domain Pointing Package, as instricted, and now nobody knows how to make it work. I have inputted the correct DNS settings and Domain Pointing fields, which should be enough.

I have now been contacted by your Billing Department, who tell me that my credit card details are incorrect, and that my payment is past due. My credit card are 100% correct, and always have been.

To add to the confusion, I was initially sent an inoivce for $0.00, and they are now billing me for $0.82. I find this strange as the Domain Pointing Package is $9.99

I have $9.99 worth of credit on my credit card.

What are you playing at?

James Marshall.

From: billing@fortunecityhosting.com
To: James Marshall
Sent: September 07, 2008
Subject: Notice: Your FortuneCityHosting.com Payment is Past Due

Dear J D Marshall,

Your FortuneCityHosting.com account is past due. This happens when the credit card we have on file for your account has expired, exceeded its limit, or encountered a problem with the card's issuing bank. Please check to see that your card information is current by logging into your account and clicking on "Credit Card Info".

Your unpaid invoice(s) are:

Invoice: 270638 Taxes: 0.00 Total: 0.82 Paid: 0.00
8/30/2008 to 9/29/2008 -- Domain Forwarding 0.82
--Registered Domain #36086..zoidstar.com 0.00

Total balance due: $0.82

If you are having difficulty updating your Credit Card Information, please contact our Billing Department, Monday – Friday from 9AM – 5PM EST at 866-638-2489 or email us at billing@fortunecityhosting.com.

Please Note: Accounts that are 30 days past due will be cancelled.

Thank you,

FortuneCityHosting.com Billing
billing@fortunecityhosting.com

From: James Marshall
To: billing@fortunecityhosting.com
Sent: September 07, 2008
Subject: Re: Notice: Your FortuneCityHosting.com Payment is Past Due

MY CREDIT CARD DEATILS ARE CORRECT!

MY CARD HAS ENOUGH CREDIT!

THIS INVOICE IN INCORRECT!

MY DOMAIN POINTING PACKAGE COSTS $9.99, NOT $0.82

I HAVE TOLD YOU THIS REPEATEDLY!

SORT YOURSELVES OUT!

From: James Marshall
To: Fortune City Hosting DNS
Sent: September 08, 2008
Subject: http://www.zoidstar.com

Hello,

Please check your inbox. I am waiting for an urgent response.

Jim.

From: James Marshall
To: FortuneCity Website Hosting Support
Sent: September 08, 2008
Subject: http://www.zoidstar.com

Hello,

Please check your inbox. I am waiting for an urgent response.

Jim.

From: James Marshall
To:billing@fortunecityhosting.com
Sent: September 08, 2008
Subject: http://www.zoidstar.com

Hello,

Please check your inbox. I am waiting for an urgent response.

Jim.

From: billing@fortunecityhosting.com
To: James Marshall
Sent: September 08, 2008
Subject: Notice: Your FortuneCityHosting.com Payment is Past Due

Dear J D Marshall,

Your FortuneCityHosting.com account is past due. This happens when the credit card we have on file for your account has expired, exceeded its limit, or encountered a problem with the card's issuing bank. Please check to see that your card information is current by logging into your account and clicking on "Credit Card Info".

Your unpaid invoice(s) are:

Invoice: 270638 Taxes: 0.00 Total: 0.82 Paid: 0.00
8/30/2008 to 9/29/2008 -- Domain Forwarding 0.82
--Registered Domain #36086..zoidstar.com 0.00

Total balance due: $0.82

If you are having difficulty updating your Credit Card Information, please contact our Billing Department, Monday – Friday from 9AM – 5PM EST at 866-638-2489 or email us at billing@fortunecityhosting.com.

Please Note: Accounts that are 30 days past due will be cancelled.

Thank you,

FortuneCityHosting.com Billing
billing@fortunecityhosting.com

From: James Marshall
To: billing@fortunecityhosting.com
Sent: September 08, 2008
Subject: Re: Notice: Your FortuneCityHosting.com Payment is Past Due

Oh f*ck off.

From: billing@fortunecityhosting.com
To: James Marshall
Sent: September 09, 2008
Subject: Notice: Your FortuneCityHosting.com Payment is Past Due

Dear J D Marshall,

Your FortuneCityHosting.com account is past due. This happens when the credit card we have on file for your account has expired, exceeded its limit, or encountered a problem with the card's issuing bank. Please check to see that your card information is current by logging into your account and clicking on "Credit Card Info".

Your unpaid invoice(s) are:

Invoice: 270638 Taxes: 0.00 Total: 0.82 Paid: 0.00
8/30/2008 to 9/29/2008 -- Domain Forwarding 0.82
--Registered Domain #36086..zoidstar.com 0.00

Total balance due: $0.82

If you are having difficulty updating your Credit Card Information, please contact our Billing Department, Monday – Friday from 9AM – 5PM EST at 866-638-2489 or email us at billing@fortunecityhosting.com.

Please Note: Accounts that are 30 days past due will be cancelled.

Thank you,

FortuneCityHosting.com Billing
billing@fortunecityhosting.com

From: James Marshall
To: billing@fortunecityhosting.com
Sent: September 09, 2008
Subject: Re: Notice: Your FortuneCityHosting.com Payment is Past Due

This is ridiculous. I have e-mailed you daily for the past week. Your company is sh*t.

From: FortuneCity Website Hosting Support
To: James Marshall
Sent: September 09, 2008
Subject: Re: http://www.zoidstar.com

Hello James,

Thank you for contacting FortuneCity Hosting Technical Support!

Please specify your request in order for us to assist you further. Thank you.

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

A.P.E.U
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

From: James Marshall
To: FortuneCity Website Hosting Support
Sent: September 09, 2008
Subject: Re: http://www.zoidstar.com

Certainly. Here it is again.


Hi,

I have forwarded this on to my webhost as streamlinenet - they have replied with this:

"Thank you for your query. Unfortunately we do not support the configuration of DNS Zone Records, this includes A, CNAME, MX and PTR records. Apologies for any inconvenience."

What do I do now?

I do not understand the problem. I used to have this working exactly as I have described. I had my URL http:///www.zoidstar.com, purchased through you, pointing at my streamlinenet domain http:///www.zoidstar.bloodforthebaron.com/index.html with an active URL mask.

I was suddenly informed that I had been given this service in error, and needed to purchase the Domain Pointing Package for $9.99 to continue receiving this service.

I have purchased the Domain Pointing Package, as instricted, and now nobody knows how to make it work. I have inputted the correct DNS settings and Domain Pointing fields, which should be enough.

I have now been contacted by your Billing Department, who tell me that my credit card details are incorrect, and that my payment is past due. My credit card details are 100% correct, and always have been.

To add to the confusion, I was initially sent an inoivce for $0.00, and they are now billing me for $0.82. I find this strange as the Domain Pointing Package is $9.99

I have $9.99 worth of credit on my credit card.

What are you playing at?

James Marshall.

From: billing@fortunecityhosting.com
To: James Marshall
Sent: September 10, 2008
Subject: Notice :: Your FortuneCityHosting.com Account is Suspended

Dear J D Marshall,

Your FortuneCityHosting.com account has been suspended due to non-payment. In order to reinstate your account, please update your card information by logging into your account and selecting "Update Account & Login Information" on the “Account Settings” tab. After you update your credit card information you must go to the “Billing” tab and select “Make Payment” to pay your unpaid invoice(s).

Your unpaid invoice(s) are:

Invoice: 270638 Taxes: 0.00 Total: 0.82 Paid: 0.00
8/30/2008 to 9/29/2008 -- Domain Forwarding 0.82
--Registered Domain #36086..zoidstar.com 0.00

Total balance due: $0.82

Your prompt response is appreciated, and please note that failure to provide accurate billing information may result in the termination of your FortuneCityHosting.com account.

If you are having difficulty updating your Credit Card Information, please contact our Billing Department at your earliest convenience. Our hours of operation are Monday – Friday, 9AM – 5PM EST, and we can be reached at 866-638-2489 or billing@fortunecityhosting.com.

Thank you,

FortuneCityHosting.com.com Billing
billing@fortunecityhosting.com

From: James Marshall
To: billing@fortunecityhosting.com
Sent: September 10, 2008
Subject: Re: Notice :: Your FortuneCityHosting.com Account is Suspended

I HAVE E-MAILED YOU REPEATEDLY. MY CREDIT CARD DETAILS ARE CORRECT.

WHAT THE HELL ARE YOU PLAYING AT?

From: billing@fortunecityhosting.com
To: James Marshall
Sent: September 10, 2008
Subject: Notice: Your FortuneCityHosting.com Payment is Past Due

Dear J D Marshall,

Your FortuneCityHosting.com account is past due. This happens when the credit card we have on file for your account has expired, exceeded its limit, or encountered a problem with the card's issuing bank. Please check to see that your card information is current by logging into your account and clicking on "Credit Card Info".

Your unpaid invoice(s) are:

Invoice: 270638 Taxes: 0.00 Total: 0.82 Paid: 0.00
8/30/2008 to 9/29/2008 -- Domain Forwarding 0.82
--Registered Domain #36086..zoidstar.com 0.00

Total balance due: $0.82

If you are having difficulty updating your Credit Card Information, please contact our Billing Department, Monday – Friday from 9AM – 5PM EST at 866-638-2489 or email us at billing@fortunecityhosting.com.

Please Note: Accounts that are 30 days past due will be cancelled.

Thank you,

FortuneCityHosting.com Billing
billing@fortunecityhosting.com

From: James Marshall
To: billing@fortunecityhosting.com
Sent: September 10, 2008
Subject: Re: Notice: Your FortuneCityHosting.com Payment is Past Due

Are you all on drugs?

From: James Marshall
To: FortuneCity Website Hosting Support
Sent: September 10, 2008
Subject: Re: http://www.zoidstar.com

HELLO???

From: billing@fortunecityhosting.com
To: James Marshall
Sent: September 11, 2008
Subject: Notice: Your FortuneCityHosting.com Payment is Past Due

Dear J D Marshall,

Your FortuneCityHosting.com account is past due. This happens when the credit card we have on file for your account has expired, exceeded its limit, or encountered a problem with the card's issuing bank. Please check to see that your card information is current by logging into your account and clicking on "Credit Card Info".

Your unpaid invoice(s) are:

Invoice: 270638 Taxes: 0.00 Total: 0.82 Paid: 0.00
8/30/2008 to 9/29/2008 -- Domain Forwarding 0.82
--Registered Domain #36086..zoidstar.com 0.00



Total balance due: $0.82

If you are having difficulty updating your Credit Card Information, please contact our Billing Department, Monday – Friday from 9AM – 5PM EST at 866-638-2489 or email us at billing@fortunecityhosting.com.

Please Note: Accounts that are 30 days past due will be cancelled.

Thank you,

FortuneCityHosting.com Billing
billing@fortunecityhosting.com

From: James Marshall
To: FortuneCity Website Hosting Support
Sent: September 11, 2008
Subject: http://www.zoidstar.com

WILL YOU PLEASE RESPOND?

From: James Marshall
To: FortuneCity Website Hosting Support
Sent: September 11, 2008
Subject: http://www.zoidstar.com

Is this a joke? Get your act together or I shall be taking my business elsewhere.

From: James Marshall
To: billing@fortunecityhosting.com
Sent: September 11, 2008
Subject: Re: Notice: Your FortuneCityHosting.com Payment is Past Due

Take your business and shove it up your ass. I have sent you a dozen e-mails that have all been completely ignored. The problem is at your end, and I no longer wish to do business with you and your useless company.

Jm.

[paulitoy]

-

Take your business and shove it up your ass.

I think maybe you should take a more direct route Baron and tell them what you really think...

[The Baron]

WANKERS!

[Shaunyboy]

WANKERS!

I'm crying with laughter! Baron, you are a martyr. I wouldn't have lasted half as long as you with those idiots!

Thanks for that post. It was really funny in the end!

[Double-Tap]

You want me to put two in the back of their heads Boss??

Make sure your credit card details are correct when its time to pay me though

Bill

[The Baron]

From: bloodforthebaron.com
To: Double-Tap
Sent: September 13, 2008
Subject: Re: Fortune sh*tty

Dear Double-Tap,

Your BloodForTheBaron.com account is past due. This happens when the credit card we have on file for your account has expired, exceeded its limit, or encountered a problem with the card's issuing bank. Please check to see that your card information is current by logging into your account and clicking on "Credit Card Info".

Your unpaid invoice(s) are:

Invoice: 270638 Taxes: 0.00 Total: 0.82 Paid: 0.00
8/30/2008 to 9/29/2008 -- Domain Forwarding 0.82
--Registered Domain #36086..bloodforthebaron.com 0.00

Total balance due: $0.82

If you are having difficulty updating your Credit Card Information, please contact our Bullshit Department, Monday – Friday from 9AM – 5PM EST at 866-638-2489 or email us at bullshit@fortuneshittyhosting.com.

Please Note: Accounts that are 30 days past due will be cancelled.

Thank you,

BloodForTheBaron.com Bullshit

[The Baron]

From: bloodforthebaron.com
To: Double-Tap
Sent: September 14, 2008
Subject: Re: Fortune sh*tty

Dear Double-Tap,

Your BloodForTheBaron.com account is past due. This happens when the credit card we have on file for your account has expired, exceeded its limit, or encountered a problem with the card's issuing bank. Please check to see that your card information is current by logging into your account and clicking on "Credit Card Info".

Your unpaid invoice(s) are:

Invoice: 270638 Taxes: 0.00 Total: 0.82 Paid: 0.00
8/30/2008 to 9/29/2008 -- Domain Forwarding 0.82
--Registered Domain #36086..bloodforthebaron.com 0.00

Total balance due: $0.82

If you are having difficulty updating your Credit Card Information, please contact our Bullshit Department, Monday – Friday from 9AM – 5PM EST at 866-638-2489 or email us at bullshit@fortuneshittyhosting.com.

Please Note: Accounts that are 30 days past due will be cancelled.

Thank you,

BloodForTheBaron.com Bullshit

[The Baron]

It gets better.

I have decided to murder everybody associated with Fortune CIty - they are beyond useless.

I have two URLs registered with them: http://www.bloodforthebaron.com and http://www.zoidstar.com. My mother also has ****** with them.

Is it possible to transfer ownership of these 3 URLs to my Streamline.net account? I would want http://www.bloodforthebaron.com to point to my main website, and Zoidstar and ******, to point to their respective sub-domains.

Is that possible, and if so, please may I have a quote for doing so?

Jim.

Hi James Marshall,

Thank you for your query

You can use your .com with your hosting package by changing the DNS settings with your previous provider to ns1.streamlinedns.co.uk and ns2.streamlinedns.co.uk.

Alternatively you can initiate a full domain transfer request. This costs £15.00 + VAT and includes an additional years registration. We would then control the renewal of the domain. If you require the full domain transfer, please ensure your domain is unlocked with your previous provider before the transfer is initiated.

You can initiate the transfer via the Domain Overview page relating to the domain that you would like to transfer.

You can access the Domain Overview via the Hosting & Domains page in this account control panel.


Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Have you seen our new support centre? You can visit it at: http://www.streamlinesupport.net

Thank you.

OK, I've done that, and got this error message. Please advise

---

full domain transfer - zoidstar.com
Your payment has been authorised.

Warning: fsockopen(): unable to connect to rr-n1-tor.opensrs.net:55000 in /var/www/html/signup/openSRS_base.php on line 584
Unfortunately the domain transfer failed.

* The reason given is: Unable to establish socket: (110) Connection timed out.
* Please first resolve this and then re-submit the full domain transfer request. Do not worry though, you will not

be billed again for this.

Hi James Marshall,

Thank you for your query

This issue has now been escalated to a senior engineer. We hope to have the issue resolved within 24 to 48 hours.

If this issue has not been resolved after this period, please update this ticket to let us know.


Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Thank you, I have initiated the domain transfer for my URLs http://www.zoidstar.com and http://www.bloodforthebaron.com

Will my site be affected by the transition? I have made a full backup of my forum, but would it be advisable to lock it for the transition?

Hi James Marshall,

Thank you for your query

As long as the DNS do not change on the domain then it should not effect your site.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Brilliant. Please can you let me know when the URL's have been successfully transferred?

I would like http://www.bloodforthebaron.com to point to my main domain http://www.bloodforthebaron.com/index.html, and for http://www.zoidstar.com to the poin to my sub-domain http://www.zoidstar.bloodforthebaron.com/index.html - ideally with a URL mask.

Thanks again,

Jim.

Hi James Marshall,

Thank you for your query

Please can you provide the account passwords for each domain so we can set them up as aliases for you.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Yeah, Ok.

bloodforthebaron is ******
zoidstar is ******

Hi James Marshall,

Thank you for your query

zoidstar.com is currently cancelled, unfortunately an alais cannno tbe set to point to or from a sub-domain.

bloodforthebaron.com is already set up on this account so will not need an alias configuring.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Thanks, so what so I do need to do with Zoidstar.com?

Hi James Marshall,

Thank you for your query

Do you require zoidstar.com reactivating and configuring as an alias to bloodforthebaron.com?

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Yes please. What I would like is for the URL http://www.zoidstar.com/ to point to the address http://www.zoidstar.bloodforthebaron.com/index.html, ideally with a URL mask, please.

Whichever method is cheapest and easiest please.

Alternatively, if you cannot point my URL to a sub-domian, would it be possilbe to point it to this address, please?

http://www.bloodforthebaron.com/blood/zoids/index.html

Again, preferably with a URL mask.

Hi James Marshall,

Thank you for your query

Unfortunately we are unable to forward any traffic on from 'zoidstar.com' to 'http://www.zoidstar.bloodforthebaron.com/index.html' or 'http://www.bloodforthebaron.com/blood/zoids/index.html' this is due to limitations within our system. We apologise for any inconvenience this may cause.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Why not? This is the reason I transferred the domain name over to you. I made it specifically clear that this was my intent, and you charged me £17 to do it!

Hi James Marshall,

Thank you for your query

We are not able to configure an alias to a sub domain, these can only be configured to true domains that are hosted with ourselves.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Then what do you suggest?

Hi James Marshall,

Thank you for your query

We can alias to bloodforthebaron.com if required. Alternitavely if you require a website for zoidstar.com you can order hosting for this domain.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Won't that affect my URL for my bloodforthebaorn.com?

I just paid you £17 to manage this all under one roof, after Fortune City gave me the run-around. I made my intetnions abundantly clear from the beginning, and now after receiving payment you are telling me it is not possible. I feel cheated.

Hi James Marshall,

Thank you for your query

Unfortunately setup domains to forward to sub-domains is a service that we do not offer.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

OK, so why didn't you tell me that before I paid you £17?

Excuse me, please stop giving me the brush-off.

I made it perfectly clear that I wanted to move the URL from Fortune City, and that I wanted it to point to my sub-domain. You then informed me that you could take control of the URL for £17. I paid you £17 and you then informed me that you could not point the URL to my sub-domain.

I feel like I have been swindled, and I would like the matter to be addressed, please. More importantly, my website is still offline. Why can you not direct a URL managed by your company to one of your own sub-domains?

Hi James Marshall,

Thank you for your query

Apologies for any confusion caused.

Please specify a ticket number where we said that an alias can point to a sub domain.

Looking at your website there appears to be a website there and everything is fully active. If you are still having problems accessing it, or there is a problem with the web site currently displaying please provide more details including any errors you are receiving.


Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Really? You can access http://www.zoidstar.com can you?

Hi James Marshall,

Thank you for your query

zoidstar.com is currently shown as cancelled so you will be unable to access this site.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Why is it cancelled? I just paid you for it up until November 2009.

More importantly, what am I supposed to do with it? If you are unable to point it towards my paid webspace it is effectively useless.

To answer your earlier question, you never actually said that an alias could point to a sub domain, but you also most definitely didn't say that you couldn't.

It was made abundantly clear what I wanted from you, and it wasn't until after you took my money that you told me it could not be done.

You still have not ansered my question why you cannot direct a URL managed by your company to one of your own sub-domains?

I left Fortune City becuase they gave me the run-around, I had hoped moving my domains to your company would make my life easier. Oh well.

What do you suggest I do?

Hi James Marshall,

Thank you for your query

zoidstar.com has been reactivated. We cannot alias to a sub domain, if you require hosting under the zoidstar.com domain you will need activate hosting for this.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Then I would like my £17 back, please. I'll have to move the URL to another company. It's no use to me like thisl

Hi James Marshall,

Thank you for your query

Unfortunately we will not be refunding the £17.62 as the transfer has processed.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

That is unacceptable.

Hi James Marshall,

Thank you for your query

If you are not satisfied with the outcome of the above this may be escalated via the following link: http://www.streamlinenet.co.uk/complaintstac.php


Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Well, if you're not prepared to be reasonable, I fear I have no other choice.

Thank you for the link.

[Flint]

Good Lord ! I wanted to start drinking after about 3 posts in.
If Double-Tap doesn't take care of the mission send out the SHAD-SUICIDE SQUADS and wipe the Fortune City morons off the map and wipe the Streamline crooks off the map.

[SteveD]

"The home of good value web hosting"?

We lie, take your £17, then refuse to give you it back when we dont do what we said we would. Good value????