Fortune sh*tty

[The Baron]

Aye. See that, TKW? We gots another Nottingham lad. Welcome aboard, mate.

[The Baron]

From: James Marshall
Sent: October 03, 2008
To: billing@fortunecityhosting.com, support@fortunecityhosting.com, sales@fortunecityhosting.com
Subject: Give me my money back

I am writing to you for hundredth time regarding my URL http://www.zoidstar.com.

I am sick to death of repeating myself, please visit this link: http://www.bloodforthebaron.com/phpBB2/ ... =19&t=2421

I have posted your ineptitiude for the whole world to see.

I eventually grew sick of your company, and moved my URL control to StreamlineNet (who are even worse).

I informed you I wished to close my account on the 19th of September.

Upon your eventual reply, I requested that you do not take payment for the domain pointing. This was on the 24th of September.

And yet you took $9.99 form my account on the 2nd of October.

Please give me my money back, close my accounts, and never speak to me again.

I will not hesitate to take legal action in this matter.

James Marshall

From: support@fortunecityhosting.com
Sent: October 03, 2008
To: James Marshall
Subject: Re: Give me my money back

Hello James,

Thank you for contacting FortuneCity Hosting Technical Support!

Please be advised, in order to resolve your issue please contact our Billing Department at billing@fortunecityhosting.com or by phone at 1-866-638-2489 option 2

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

D.R.U.
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

From: James Marshall
Sent: October 03, 2008
To: support@fortunecityhosting.com
Subject: Give me my money back

Your billing department haven't replied to me in months.

From: support@fortunecityhosting.com
Sent: October 03, 2008
To: James Marshall
Subject: Re: Give me my money back

Hello James,

Thank you for contacting FortuneCity Hosting Technical Support!

We apologize for this inconvenience, but unfortunately only our Billing Department can help you with resolving of your issue. They can be contacted at billing@fortunecityhosting.com or by phone at 1-866-638-2489 option 2.

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

D.R.U.
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

From: James Marshall
Sent: October 05, 2008
To: support@fortunecityhosting.com
Subject: Give me my money back

You are NOT available 24 hours a day, 7 days a week.

I have received no reply from your billinf department.

James Marshall.

From: James Marshall
Sent: October 06, 2008
To: support@fortunecityhosting.com
Subject: Give me my money back

Well, they're clearly not going to respond. Please may I have a postal address for your complaints department?

I will not be telephoning as I am in the UK.

Jim.

From: James Marshall
Sent: October 06, 2008
To: support@fortunecityhosting.com
Subject: Give me my money back

GIVE ME MY MONEY BACK AT ONCE!

I have just incurred a £2.50 charge from Barclaycrad as a direct result of your theft. I demand that you reinstate me £8.30 at once.

Failure to respond within 48 hours will result in prosecution.

James Marshall.

From: support@fortunecityhosting.com
Sent: October 07, 2008
To: James Marshall
Subject: Re: Give me my money back

Hello James,

Thank you for contacting FortuneCity Hosting Technical Support!

Let us refer you to the our Billing department to the billing@fortunecityhosting.com or 1-866-638-2489 (opt 3) since your issue is within their competence.

If you require further assistance, please do not hesitate to contact us and we will be glad to assist you further.

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

E.T.U.
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

From: James Marshall
Sent: October 07, 2008
To: support@fortunecityhosting.com
Subject: Give me my money back

As I have said in our prior communicatiosn, they have not responded to me in months.

I am in the UK so obviously won't be telephoning.

Please can you give Billing a shove?

From: support@fortunecityhosting.com
Sent: October 07, 2008
To: James Marshall
Subject: Re: Give me my money back

Hello James,

Thank you for contacting FortuneCity Hosting Technical Support!

Please keep trying to send emails for our Billing department to the billing@fortunecityhosting.com on working days during business hours. As soon as they receive your email, they will assist you in investigating the issue. Thank you for your patience and comprehension.

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

A.P.E.U
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

From: James Marshall
Sent: October 07, 2008
To: support@fortunecityhosting.com
Subject: Re: Give me my money back

Thank you for responding,

I have no faith in that happening. If they had responded to my e-mails in the first place I wouldn't have taken my business elsewhere, and would not be angry at you taking further payment. I have them sent dozens of unacknowledged e-mails.

Please may I have a postal address for a written complaint?

Jim.

From: support@fortunecityhosting.com
Sent: October 07, 2008
To: James Marshall
Subject: Re: Give me my money back

Hello James,

Thank you for contacting FortuneCity Hosting Technical Support!

We deeply apologize for the caused inconvenience, but please take into consideration, that our Billing Department can be reached by the following contact information only:
1-866-638-2489, option 2
billing@fortunecityhosting.com

So we ask you to try to contact our Billing Department once again using the above provided contact information regarding your situation. Thank you.

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

M.T.U.
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

From: James Marshall
Sent: October 07, 2008
To: support@fortunecityhosting.com
Subject: Re: Give me my money back

Unacceptable. Give me the postal address for your complaints department or I will be taking legal action.

J Marshall.

From: support@fortunecityhosting.com
Sent: October 07, 2008
To: James Marshall
Subject: Re: Give me my money back

Hello James,

Thank you for contacting FortuneCity Hosting Technical Support!

We apologize for the inconvenience. Here is the the postal address of our company:
FortuneCity.com Inc.

322 8th Avenue

11th Floor

New York

10001

United States
Also we kindly ask you to contact our Billing Department at 1-866-638-2489, option 2 or via email billing@fortunecityhosting.com

They are available on weekdays starting from 9 a.m. till 5 p.m.

We are available 24 hours a day, 7 days a week for additional assistance, and invite you to contact us if you have any additional concerns.

Regards,

D.E.U.
Technical Support Specialist
FortuneCity Hosting Support
1-866-638-2489 Option 3
support@fortunecityhosting.com

To assist us in serving you better, please do not delete any portion of the Technical Support Specialist correspondences.

[The Baron]

Hi James Marshall,

Thank you for your query

There is no need to copy in ticket responses to a ticket as they can already be seen in the ticket, you first requested the domain name to alias a sub domain name which we explained could not be done, you then asked for the domain name to point to the main account to a specific file which again was explained can not be done, we have also explained to you that you can only alias a domain name to another true domain name that is with us to which you have not yet stated what domain name you wish to point to which.

So as we have stated and obviously need to state again, Please state clearly and concisely what you require ?

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

As I have repeatedly stated, I require a refund of £17.62 for the transfer of the URL http://www.zoidstar.com. I made it perfectly clear that I wanted the domain to point to the sub-domain http://www.zoidstar.bloodforthebaron.com. It was only after you took payment that you informed me it could not be done.

The URL is effectively useless to me at the moment and my website is dead. I have given you money and had nothing in return, with the only solution to be to give you more money. I am not impressed with your tactics or your level of customer service. You have answered every single one of my questions with a question. You have not helped me in the slightest.

I have given you three possible URLs to point the domain toward, being http://www.zoidstar.bloodforthebaron.com/index.html http://www.bloodforthebaron.com/blood/zoids/index.html and http://homepage.ntlworld.com/jaysilk/index.html. You state that you have explained that this can not be done. This is untrue, you have not explained anything but simply informed me that it can not be done.

I would like to know why you cannot point the URL to any one of those addresses and I would like to know why you cannot give me a URL mask. I am still waiting for a practical suggestion, as requested and I would like to know why I was not informed of your inability to meet my requirements before you took payment. I would especially like to know why you refuse to refund my money in light if these circumstances.

I no longer require you to return the URL ownership to Fortune City, as I have since closed that account. I am happy to keep the URL http://www.bloodforthebaron.com with you. Once again, do you have any suggestions as to how I can get my URL http://www.zoidstar.com to work?

Hi James Marshall,

Thank you for your query

Unfortunately we will not be able to refund the £17.62 as the transfer had already been initiated.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Please explain why that is a problem. Whether or not it had been initiated does not address the fact that you took the money knowing full well that you could not meet my requirements.

Please can you answer my other questions as well?

Hi James Marshall,

Thank you for your query

Unfortunately you have paid for a service, that service being the full transfer of your domain, the transfer was initiated as per your request and therefore as this was carried out, we will not be refunding the fee.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

You are still avoiding the issue of my complaint. I do not believe that I am being unreasonable.

The very first post in this ticket clearly states:

"I would want http://www.bloodforthebaron.com to point to my main website, and Zoidstar and ******, to point to their respective sub-domains."

I am not prepared to let the matter drop.

[Flint]

what a sad bunch of sh*t to deal with at what should be a glorious and celebratory time !

[The Baron]

I'm not bothered, dude. If it was BFTB offline I'd be murderous, but we're not talking thousands of pounds here. I shall remain resolute.

[The Baron]

Ah dammit my posts here were also lost in the crash.

To cut a long story short, FortuneCity gave me my money back and Streamlinenet stopped pissing about.

http://www.zoidstar.com is alive and well!

Never give in.

[tintinlostsnowy]

Ah dammit my posts here were also lost in the crash.

To cut a long story short, FortuneCity gave me my money back and Streamlinenet stopped pissing about.

http://www.zoidstar.com is alive and well!

Never give in.

Well done i just clicked on the site for the first time ever and saw The eternal struggle!
I had to click on it to see if it was your struggle with getting the site back up and running again Lol.

[dsn1014]

An old thread, but oh lordy, that was an ordeal, I work in a domain registrar and hosting company and that level of customer service is shocking. Being honest had it gone on for a week I'd have called you to resolve the issue. A few options that were omitted on you there as well.
If you ever have trouble or need to move your domain or hosting again let me know, same if you want any of the techno mumbo they're throwing at you explained.
I might have to show this thread to my boss so we can feel good about ourselves, a shame to have lost the later responses for the resolution, but on the upside I'm getting some Zoid goodness in now.